An Important Company Notice Concerning the COVID-19 Pandemic

Greetings to All of Our Respected Clients and Partners,

With the concerns surrounding the Coronavirus pandemic, TopCare HVAC has decided that as a result of the collective responsibility we possess, we need to assure our staff and clients of good health.

As a company, we will continue abiding by the recommendation of the Public Health Agency of Canada and make our work environment is safe a round the clock. The precautions below will be put in place to keep you, your families and our employees safe:

• All of our staff will frequently wash their hands
• Not touching your face too often, especially the T area of the face (Eyes, Noise and Mouth)
• Properly coughing or sneezing (well covered mouth)
• Routine disinfection of shared areas, equipment and surfaces

In addition, any employee who winds up unwell has been advised to report it to us and recommended to stay at home.

All of our staff are social distancing appropriately and at all times.

Walk-in visits are prohibited as much as possible. Our clients have to set up or schedule an appointment.

For the well-being of both our clients and staff, we are asking any client who has a scheduled house call and the customer who is being served three important questions prior to the house call or the visit to our office:

1. Has anyone you live with exhibited any cold-like symptoms like strained breathing, persistent coughing or a high fever in the past two weeks?
2. Is there anyone in your household (you included) who has tested positive for COVID-19? Or have any of you been in contact with someone who tested positive?
3. Have you or your family/housemates travelled outside the Canadian borders in the last two weeks?

If any one of the answers to these questions is affirmative, the scheduled visit cannot happen, we cannot expose you or our staff to the risks involved. All these measures are in place for your safety and ours as well.

We appreciate your patience and co-operation during this difficult season and we will work together until we can beat the virus fully.

Kind Regards,

TopCare HVAC